“We’re having our best years on record because of BravaTrak®.
“4 years after implementation, the principles were still embedded in our culture, enabling us to complete one of the best years ever in the history of the NZAA, in terms of sales and service results. Even 6 years after implementation, we continued to achieve consistent financial results with every region exceeding sales targets.”
Trevor Pilkington, General Manager – Centre Network, New Zealand Automobile Association (NZAA)
BravaTrak® helps Senior Managers increase sales or service by at least 21% in 21 weeks*, while also improving employee engagement. We specialise in situations where team members have only 1 or 2 interactions with a customer, or do job after job.
BravaTrak® helps you get these increases by transforming your managers into Great Managers, with the help of Leadership Analytics. We are the first in this, and we know it best.
If you’re not hitting your sales targets, you won’t be hitting your revenue forecasts, which means less profit. If you’re not hitting your service delivery targets, customer retention and loyalty will be a problem for you.
Over the past 19 years, we’ve helped many Senior Managers just like you. We’ve found that when they use the Sales and Service Break-Thru process, performance rapidly improves. In fact, it improves by at least 21% in 21 weeks*, and continues to improve after the 21 week mark. And since managers are the greatest driver of employee engagement, this improves too.
Your managers hold the key to unlocking the rapid improvements you want. In fact, your managers are the ones who are directly responsible for the state of sales or service you’ve got right now. Poor leadership is the primary cause of low team performance.[ref] It’s not your frontline staff who are at fault.
For sales, teams being led by Great Managers generate 6 times more than teams with the worst managers[ref], and almost double that of teams with average leaders.[ref] In short, it’s your managers who are responsible for low sales revenue[ref], and turning them into Great Managers is the way to rapidly increase it.
For service delivery, your managers must be Great Managers if they are to create higher levels of performance[ref]. A team’s level of service delivery is low when their manager’s leadership behaviour is lacking. [ref] Turn your managers into Great Managers and you’ll rapidly increase it.
Since managers are responsible for at least 70% of the variance in employee engagement scores across business units[ref], when your managers become Great Managers, engagement will quickly increase too.
In our long history we have worked with some of New Zealand and Australia’s most recognised businesses, including: Read Our Case Studies [enter correct link] to see how we’ve helped them succeed.
“After we implemented BravaTrak®, in 2 months, there was more than a 200% increase in sales revenue. In 6 months, there was more than a 400% increase. In 10 months, there was a 519% increase.
“There was a 34% reduction in sick leave, down from 572 to 376 lost days per month. This equated to 10 staff per year.
“Employee happiness increased, and a positive change in morale and culture occurred.”
Bryan Yianakis, Director of Sales & Service (previously), AAPT
We have 27 years’ experience in helping organisations rapidly increase sales and service, by transforming their managers into Great Managers. We’ve worked with over 10,000 managers across Australia and New Zealand. This means we’ve got unrivaled insight into what works, and what doesn’t to increase sales and service by at least 21% in 21 weeks*.
We have worked with organisations in many sectors, including Airline booking, Audiology, Banking, Classified advertising, Energy, Engineering Services, Estate administration, Financial services, Glass repair and replacement, Insurance, Motoring, Public infrastructure, Retail, Security, Sports betting and Telecommunications.
Click here to learn more about BravaTrak® [link to intro page].
*Provided you are behind in an achievable target in the sales or service metric you choose, and it is a metric over which your front-line staff have control. Team members are to be working in an environment where they have only one or two interactions with a customer, or do job-after-job.