BravaTrak® is First in Leadership Analytics. This forms the backbone of the 2 programmes we provide:
We will help you identify:
We will provide you with documented recommendations which you can implement immediately, and start getting improvements.
We will help your managers learn the 7 Disciplines of Great Sales and Service Managers. These are based on our modelling of managers of high performing sales and service teams, and validated by international research.
We will train your managers either through a 3 day Workshop, or a 3 month online Leadership Lab – consisting of 12 x weekly online Training Sessions and 10 x online Modules with Action Plans. You’ll get weekly update reports to see the progress your managers are making in the course content.
The 7 Disciplines of Great Sales and Service Managers are:
Managers have access to the course materials for life. Once a manager has completed the Workshop or Leadership Lab, they are provided with a workbook with all the material, so they can refer back to it. Managers in our client organisations tell us they find it very helpful to be able to refer back to the material, long after the training.
We will provide you with an assessment of competence after the Workshop or Leadership Lab has been delivered.
We will guide your managers in applying the 7 Disciplines of Great Sales and Service Managers, so they master them, through:
Our coaches have more than 37 years’ combined experience in rapidly increasing sales and service, by transforming managers into Great Managers. You can be assured your managers will be able to get advice on any leadership issue or question they may have.
We will run 10 fortnightly Coaching Calls with you to ensure you are on track to getting at least a 21% increase in sales or service in 21 weeks*, while also improving employee engagement.
We will run an online Leadership Assessment on the performance of your managers, twice during Sales and Service Break-Thru and 6-monthly during Sales and Service Sustainability.
We’ll provide you with the tools and processes (and demonstrate how to use them) for each manager’s manager to:
We’ll provide you with the processes for each manager’s manager to help them continuously improve their leadership performance. This is done by each manager’s manager every month;
We will provide your managers with monthly online Training Sessions, to refresh them on the 7 Disciplines of Great Sales and Service Managers, and ensure they keep applying them.
We will meet with you for a BravaTrak® Implementation Review between Leadership Assessments, to ensure you are on-track to continuously improve sales or service leadership performance.
If you’d like to find out more about how BravaTrak® can help your organisation increase sales or service by at least 21% in 21 weeks*, while also improving employee engagement, click here to find out how to get in touch with us.
*Provided you are behind in an achievable target in the sales or service metric you choose, and it is a metric over which your front-line staff have control. Team members are to be working in an environment where they have only 1 or 2 interactions with a customer, or do job after job.