14 September, 2015
How to Increase Employee Productivity in the Workplace – The Critical Behaviours To Focus On
This week we’re going to continue our discussion about the Productivity Lever – the fastest way to grow the performance of your team.
You might recall that last week we talked about how the Lever consists of three parts:
- The load arm – which represents the results or the productivity measures that you want to increase.
- The fulcrum – which represents the on-job leadership performance of your managers.
- The effort arm.
This week we’re going to talk about the effort arm; which represents the critical work behaviours your people need to exhibit.
Results don’t occur by themselves – they happen because people take action.
Some actions are more important than others. The 80:20 rule tells us that 20% of our activities generate 80% of our results, so we need to identify those critical work behaviours that create the biggest impact on the results that we’re trying to achieve.
Let me give you an example in order to illustrate.
One of my clients is an engineering firm and they had some problems with getting timesheets submitted on time. It seems like a small thing but it had some big knock-on impacts:
- They weren’t able to accurately track the time being spent on particular projects.
- They weren’t invoicing some of that project work on time, so some of their invoices were being submitted a month late.
On investigation, we discovered that those people who were submitting their timesheets on time, were putting aside 10 minutes at the end of each day to update them. When it came to Friday, they only had 10 minutes of work in order to complete them.
This was the critical work behaviour for that specific situation.
And what I can tell you is this – for any result or productivity measure that you’re aiming to increase, there are some critical work behaviours that all of your people need to exhibit, to maximise the performance of your team.
Next week we’re going to talk about how you can identify what those are.
Until then, have a superb week!