If you’re responsible for contact centres or a retail network, one of our experts will discuss your strategic goals, and the system you need in place to increase sales, productivity or customer experience (We’ve previously charged $1,495 for this).
“Two months after we implemented the BravaTrak system, there was more than a 200% increase in sales revenue. Within six months, there was more than a 400% increase. In 10 months, there was a 519% increase.
“During this time there was also a 34% reduction in unplanned leave, down from 572 to 376 lost days per month. This equated to an extra 10 staff being available. Employee engagement increased, and a positive change in morale and culture occurred.”
-Bryan Yianakis, former Director of Sales & Service, AAPT
“Within five months, ‘call handling time’ reduced from around seven minutes to less than five minutes 30 seconds. This reduction led to a dramatic decrease in ‘average wait time’, improving our clients’ experience and enabling our clients to access more support through the phone channel. We also made considerable savings in telecommunications costs. During this time staff engagement also improved beyond the public sector benchmark.”
-George Van Ooyen, Group General Manager Client Service Support at New Zealand Ministry of Social Development
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