The results our clients achieve are second to none. Hence, this page is 4.5 metres long

We have already worked with team leaders just like yours, developing their capability to get better results.

This page contains 61 testimonials and success stories revealing what clients have achieved.

“We’ve had an improvement in employee engagement since working with Blair – from an ENPS (Employee Net Promoter Score) of +10 to +28 in a 12-month period, which is hugely significant. And attrition has reduced by 4%.

“At the same time, we’ve also seen an improvement in transactional customer satisfaction across all channels. And a 12% lift in productivity in our case management area.”

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“As a result of applying what I learnt from Blair, our enrolment conversions have increased. The result has been that we now have the highest enrolment rate in Auckland Online's history.

“The personal growth I've experienced from applying what I’ve learnt from the Accelerator has positively impacted my career.”

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“Within four months of applying Blair’s methodology, fundraising revenue from all channels in the program had doubled, and employee engagement had increased by 18%.

“Over the following 12 months, employee engagement improved by a further 37% and achieved the World Best Practice benchmark.”

“Blair just focused on what would get us to our result, fast. He gave the foundation for what an excellent Team Leader should be.

“Our team's engagement level is now very high, scoring 9.7 out of 10 in the Peakon survey. While my Team Leaders have always been above average, the Accelerator has been instrumental in pushing us that extra mile.”

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“Blair gave my team managers practical leadership skills, which made a massive difference in their staff management. As a result, sales conversion increased by 25%.

“When people take a generic leadership course, they come away with a lot of concepts about leadership. But they don’t get practical skills they can apply—which we got from Blair’s Accelerator program.”

"By applying Blair's methodology, we improved customer satisfaction as measured by NPS (Net Promoter Score).

“This was because we connected better with customers and had better customer conversations. As a result, we also improved our sales results."

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“Besides better business results, we have a stronger, more engaged team following a plan. We have happier people with greater resilience and commitment.”

“I've studied HR at university and earned my master's degree, but of all the training I've ever done, Blair’s Accelerator program would help me the most to be a people leader. It's evidence-based, with practical tools you can use daily.

“In so many leadership courses, you're taught the theory but rarely practise what you learn. That's what makes Blair's program so different.”

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“Of the dozens of management courses I have attended (or suffered!) over the years, this is, without doubt, one of the very few with real lasting impact. On analysis, I think it is because the message and methodology is simple.”

“The magic is in how practical the sessions are. I now have a framework that I can easily use anywhere.

“Because I had done so many role plays in the Accelerator, I was confident about applying what I'd learned. As a result, I've seen a significant shift in motivation and behaviour within my team.”

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“Blair's approach is quite revolutionary in managing people's morale at work. It makes my job easier and empowers people to fix things themselves.

“I was feeling unsure about myself as a leader. But the Accelerator gave me confidence and assurance that I'm now doing my job correctly.”

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“After attending Blair's Accelerator program and implementing what I learnt, the results were very pleasing. Our add-on sales increased by 130%, our gross profit increased by 50%, and I now have the time to manage as I really want.”

“After we implemented Blair's methodology, sales revenue increased by more than 200% in 2 months, 400% in 6 months, and 519% in 11 months.

“Employee engagement increased while unplanned leave fell by 34%.

“Blair's methodology appealed to me because it is structured and easily understood by team managers. Results kick in immediately.”

“Applying Blair's methodology significantly improved our service delivery, even though email volume has lifted by 250,000 per annum. Because of the increased service delivery we achieved, we were able to reduce headcount, saving $300,000 annually.

“An independent survey shows that our employee engagement is now world-class (between 88% and 93%).”

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"When we implemented Blair's methodology, our sales performance rapidly increased. The Bank's key indicator, sales leads per full-time equivalent staff member, surged by 15% within the first month, 45% in the second, 64% in the third, and an impressive 123% in the fourth month.

"We achieved a 100% Return on Investment within three months of our team leaders completing the Accelerator program.”

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“Blair's approach is extremely practical. It has given me the confidence to go into difficult conversations.

“My team's motivation and performance have improved. One goal I set was to increase the average number of closed cases from 125 to 135 per month per team member. After two months of working with Blair on the Accelerator, we'd already beaten our goal.”

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“The Accelerator was an eye-opener for me! It has enabled me to be the best version of myself for my teams nationwide. The program supports my work every single day. The techniques I learned make my job easier and drive positive results for the business.”

“We saw an immediate improvement in results from individual stores where the managers had applied what they'd learnt on the Accelerator. Several stores saw a 70% increase in same-month performance from last year.

“I’ve had a manager go from 86% of target to over 100% of target for 5 months straight.”

“Within 5 months, ‘call handling time’ reduced from around 7 minutes to less than 5 minutes 30 seconds. This reduction led to a dramatic decrease in ‘average wait time’, improving our clients’ experience and enabling them to access more support through the phone channel.

“We also saved considerable amounts on telecommunications costs. While employee engagement improved beyond the public sector benchmark.”

“Blair helped us to completely turn around service delivery, along with our injury rate, absenteeism, and employee engagement.

“Once we implemented his methodology, increased productivity led to a decrease in wait times and rework. This decreased overtime by 65%, saving us more than $200,000 per month. The flow of customer complaints dropped to zero, and I started getting regular letters and e-mails of commendation.”

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“Within 21 weeks of applying Blair's methodology to two call centre campaigns, sales revenue increased by 278% in one and 281% in the other. When I applied it to another of our campaigns, sales conversion increased by 43% within a month.”

“Staff satisfaction increased, largely due to them seeing personal progress and the shift in performance. They were getting more ‘yesses’ from customers, and we were protecting more Kiwis.”

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“Having our team leaders apply Blair's methodology gave us a real improvement in the metrics I care about. Call handle time dropped by 65 seconds (a 16% decrease), call quality improved, and agent availability to help our customers increased from 50% to 90%.”

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“We had our best years on record using Blair's methodology. In the first year after implementation, we had our best year on record, which we beat again in the second year, with every region achieving more than 100% of their targets. In subsequent years, every region exceeded their sales target.

“We couldn't have achieved this success without Blair's help. His system is the missing link. It’s had an amazing impact on sales, staff morale and retention, and on the whole culture of the organisation.”

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"We began working with Blair because we were facing a significant increase in demand for plasma, which is a global trend.

"Our team leaders went through Blair's Accelerator program. As a result of them applying his methodology, more new donors were signed up than we had hoped for, with a 40% increase in six months. This outcome enabled us to hit our Plasma Donor Panel stretch target more than a year early.”

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"Blair was instrumental in equipping our managers with practical tools to get better results and grow employee engagement. After the Accelerator program, sales increased by 20%. At the same time, employee engagement significantly improved to the second highest in SKF in the Asia-Pacific region."

“We dropped our 4 to 5-week response times to an average of 8 days. When I have one-on-ones, my team members tell me they’re happy in their roles and can see a difference in how I lead them.”

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“What a difference Blair’s approach has made! Instead of me exploding when things go badly, sales figures are exploding. Extended warranty sales carry a good margin for us, and within two weeks of me completing the Accelerator program, we achieved over 50% growth.”

“Service delivery increased, along with sales.

“One year after completing Blair's Accelerator program, branch managers were still discussing the concepts and using the techniques they learnt.”

“Across all our retail stores, we saw an improvement in warranty sales of more than 20%.

“One of our stores was going to be closed because it was running at a loss. But when the managers of the store applied what they learned, everything changed. In just over 1 month, extended warranty sales increased by 17%, and items per sale increased by 18%. As a result, the store became profitable, and we decided to retain it.”

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“The techniques Blair teaches in his Accelerator program are simple and effective. They give you the tools to change staff attitudes and behaviour from negative to positive.

“The results are immediate. Importantly, you learn how to find the right buttons to press to get the improvements in service delivery you want.”

“The significant turnaround in the leadership performance of our Team Managers in six months was unexpected and amazing.”

“I had one team member whose performance was down and was in an ever-decreasing spiral of self-confidence. Now, their performance is fabulous. In fact, they improved the dollar value per client by a whopping 143% in just 1 month. With another team member, I watched as their confidence in closing sales grew almost daily - significant for the business and equally for the person involved.”

“Other workshops I have attended have focused more on the “head stuff”, whereas this was more hands-on and easy to understand and use.

“Month 1 showed a 150% sales increase on the previous month, 200% the next month, and 250% in month 3. In the first 3 months, the channel had sold more mobiles than in the previous 6 months. In the first 6 months after implementation, sales numbers had almost trebled.”

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“We’ve exceeded our sales forecast and become better at dealing with adversity and change. We’re confident that these results are attributable to the increased quality of our leadership. BravaTrak has been a big factor in increasing employee engagement levels, as indicated by an independent employee engagement survey we run.”

“BravaTrak has transformed our managers from average supervisors to high-performing leaders, with them able to more positively influence their teams. We know their improvement is because of BravaTrak, as we haven’t undertaken any other leadership initiatives.”

“We increased productivity so much that we've reduced the number of staff from 48 to 33 (a 31% reduction) without reducing throughput. In addition, the collections rate improved by 2% within the first three months - an improvement we’ve retained.

“There’s also been a boost in staff morale. You’ve got to bring the lower-performing people up to the level of the high-performers, and Blair taught us how to get the best out of the people who weren’t performing.”

“For one of our campaigns, sales increased by 1567% in 10 weeks. I’ve been delighted that the increases in sales are sustainable for us – it hasn’t been just a quick burst that subsided after the first impact. The concepts are simple, there is a Roadmap to follow, and it drives a very positive culture change.”

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“The principles taught are simple. Sales increased 17% in the first week after implementation. Two months later, they were up 27% and rising. Some sites are well over 100% of our target, and even the lowest performer is only a few points off target.'“

“We took 1 minute off the average call length within 3 months. The culture was good before, but now it has a buzz, it’s even better.”

“One month after using Blair's approach, accessory sales were up by 100%. The following month, they were up by 115%. A side benefit of using the Roadmap is the sales confidence it has given staff.”

“We decreased our cabinet installation time by 20-30% in 12 weeks. Clients are happy — we always score 8-9 out of 10 when we ask them to rate our service. Morale is up, and we’re working as a team. And I now feel very comfortable confronting poor performance.”

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“Blair has helped us achieve our service delivery targets and create sustainable productivity improvements. We've reduced our headcount by 8 Full-Time Equivalent (FTE) staff, saving $400,000.

“Employee engagement in our division used to be among the lowest in the business. Now, it rivals that of the senior leadership team – traditionally the most highly engaged group in the business.”

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“Our add-on sales jumped from 30% to 75%, and the atmosphere in the store is much improved. Using what I learned from Blair, I no longer snap at people. I don’t want to, and I don’t need to. I find this very rewarding personally, and so do the staff.”

“Service delivery has increased along with a greater focus on the customer. There's a new culture with a greater drive for results, transparency and accountability for performance. On top of that, only 3 months after starting, the average cost per job dropped 10%.”

“I have a very high-performing team who love their jobs and coming to work. This has all been possible due to what I learned and put into practice from Blair.”

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“I was introduced to Blair in 2004, and the impact of his approach has stuck with me ever since. BravaTrak offers a way to optimise and improve performance without driving numbers. Instead, by focusing on high-value behaviours, you get performance that delivers the right outcome for customers and the business.”

“Using the Roadmap, my store’s accessory sales increased from 49% to 69%, a 41% increase.”

“The feedback process is completely different from what I’ve known as a leader. I can see the tremendous impact the coaching techniques you’ve taught us have on the team. It’s a gentle approach to seeing results and success, and it’s not pushy or difficult.”

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“Employee engagement has continuously increased since we first implemented BravaTrak, and we now have a much better company culture with a stronger direction.”

“After Call Work (ACW) dropped by 9 seconds, meaning my team could handle record call volumes without a major impact on our service levels. Team morale is higher than before. They comment on how happy they are and how proud they are of achieving their results. I wouldn’t have achieved this without applying Blair’s approach daily.”

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“Before BravaTrak, the overall satisfaction rating of our agents was 78.5%, as measured by an ASAT (Agent Satisfaction) survey. 5 months after implementation, overall satisfaction result had already moved to 86.6%. After 12 months, agent satisfaction had increased to 91%. Morale is high. The overall atmosphere feels more relaxed and not so restricted.”

“Blair has always been really supportive and available. He has an amazing teaching style and an approachable personality. The way the sessions were structured forced me into practicing a lot more, which is great.”

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“BravaTrak has played a critical role in helping State achieve new growth in customer and policy numbers. They’re professionals who are highly motivated to ensure your success.”

“We've substantially increased the number of appointments our sales reps are making, and we’ve kept those increases – they haven't just been short-term jumps in performance. There is also a very positive atmosphere in the workplace now.”

“My team is more positive. I had one caller whose calling results were below average. He is now one of my top callers.”

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“Now the critical sales behaviours are embedded in how we do business. Previously, managers found their staff were not applying them consistently. My advice to other organisations considering using BravaTrak? Just do it. It’s great. It works really well.”

“We were looking for a program that would have long-lasting effects throughout the organisation. We wanted something that would positively modify behaviour, which we found in BravaTrak. This targets and motivates the behaviour that drives financial results.”

“When I implemented the processes I learned in the course, my team increased performance across a number of measurements.”

“The feedback and results from the training have been fabulous and immediate. One of our internal teams often struggled to meet agreed service levels, which affected other teams. Within a few weeks, there was a measurable improvement in their performance and a lift in morale, which was a GREAT achievement! We highly recommend the training.”

“BravaTrak allowed us to understand how our managers were leading their people. As a result, it helped us implement a consistent approach to motivating our salespeople, leading to improved overall performance.”

“Last month, I closed out with a Net Promoter Score for service for my sales team at 80 and an ownership score of 95, the highest NPS we’ve had in 2 years. My store is third in the country this month for our target product in our store category, with one of my team having the highest sales of that product in the South Island.”

“BravaTrak works so well because it makes managers focus on the behaviours that lead to sales rather than just on the results — if sales results are down, we can go through and work out why. It gives managers a map to ensure that their people are doing what is expected of them.”