43% increase in sales conversion at a multinational insurance company

The following is from our huge library of client successes—why not discover how you can improve the performance of your frontline or operational teams?

The client organisation is obscured for confidentiality.

“Within 21 weeks of applying the BravaTrak roadmap in two of our call centre campaigns, sales revenue increased by 278% in one of them, and by 281% in the other. When we applied it to another of our campaigns, sales conversion increased by 43% within a month.”

“Staff satisfaction increased, largely due to them seeing personal progress and the shift in performance. They were getting more ‘yesses’ from customers, and we were protecting more Kiwis.”