20-30% decrease in cabinet installation time for Complete Style Joinery
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Complete Style Joinery in Ballarat, Australia, designs and manufactures all joinery needs to the highest standard.
Julian Allan, Business Owner, Complete Style Joinery
“After mastering the BravaTrak approach, I feel very comfortable confronting poor performance, and I’m more confident in getting up and talking in front of staff. I’m now able to address issues before they become problems. Everybody is held accountable for their actions – they understand their roles and what is expected of them. Morale is up, and we’re working as a team.
“This has meant the quality of work in the factory has increased, decreasing installation time by 20-30%. Clients are happy – we’re always scoring 8-9 out of 10 when they’re asked to rate our service.
“Before, I would struggle to talk to staff about problems with their performance, and morale was down. This meant a lot of projects weren’t finished properly in the factory, so staff would have to go back to job sites to finish-off work. This resulted in a lot of lost time and me being very stressed.
“I forgot about family life with my wife and 2 young children, as my mind was constantly on work. I was working 7-6 Monday to Friday, as well as 2-3 hours at night 3 times a week. I would also work Saturday mornings. After being in business for 8 years, I didn’t know whether I could keep going. I had pretty much had enough.
“I had tried to solve the problem in the past by bringing in an Operations Manager for 12 months, which had no effect on correcting staff performance problems.
“Staff have said I’m a happier person, and I’m much more positive. I’m a lot more productive now, as I’ve been able to focus on other work rather than being distracted by problems in staff performance. I’m doing a lot less hours than I’ve done in a long time. I’m no longer working at night or on Saturdays. This has meant I’ve got time to spend with family, and be back out doing sport and social activities. I’ve got a good feeling about the future, and I’ve got some new ideas about how to go forward.”