How to Hit your Contact Centre Sales Targets (PDF)
In this report, you’ll learn:
✔ How to win: the high-performance behaviours that create success
✔ How to coach: the 6 High-Performance techniques your managers need to use
✔ When to coach: the Coaching Rhythm your managers need to follow to hit their targets
✔ Email updates of the latest High-Performance Coaching info
We’ll treat your email address with the utmost respect and won’t sell, rent or share it.
This report walks you through the High-Performance Coaching System our clients use to hit their targets in their contact centres and branch networks.
Praise from clients who have implemented the advice in the report
“Our Average Handle Time dropped by 16%. Call quality improved (measured by an external Quality Auditor). Customer availability increased from 50% to 95%.” Dwina Dickinson, Contact Energy
“We increased productivity by so much that we’ve reduced the number of staff, from 48 to 33 (a 31% reduction), without reducing throughput.” Jim Wrigley, ADT Security
“Sales increased by 519% in 10 months.” Bryan Yianiakis, AAPT
“Sales revenue increased by 278% in one campaign, and by 281% in the other.” Josh Ballantyne, multinational insurance company
“We’re having our best years on record because of BravaTrak.” Trevor Pilkington, NZ Automobile Association