Get your FREE High-Performance Coaching resources
Discover why Virgin Australia, World Vision, State Insurance, Bank of New Zealand, Telecom New Zealand and Cigna Insurance turned to us to help them hit their targets in their call centres and retail networks.
Scroll down to get your free High-Performance Coaching System resources, so you can start implementing it in your call centres today. We've included what you need to know to get biggest and quickest improvements in performance.
The first 26 pages of our just-released book, GAME ON
Available on Amazon, our book is a goldmine of tips for how to increase sales, productivity and customer experience by turning your managers into High-Performance Coaches.
This PDF contains an introduction to High-Performance Coaching, and what to focus on to hit your targets.
How to Hit your Contact Centre Targets (PDF)
This report walks you through the High-Performance Coaching System our clients use to hit their targets in their contact centres and branch networks.
It’s helped one client to drop average handling time by 16% and increase customer availability from 50% to 95%. It’s helped another client to maintain productivity while reducing staff by 31%. And it’s helped another to exceed their sales targets since we started work with them in 2001.